Maintenance Request Tracking for Landlords
Maintenance handled by text message leaves no record of what was reported, when you responded, or what it cost. One tracked channel fixes all three.
Requests with photos
Tenants describe the problem and attach photos from their phone. One photo removes a round of clarifying questions and usually tells you which trade to call.
Status the tenant can see
Received, scheduled and completed are timestamped, so the tenant stops chasing you and you have a record of how quickly you responded.
Landlord-only expense records
Log vendor, amount, date and a photo of the invoice against the ticket. Those expense records are private to you — the tenant sees the work, never your costs.
At tax time the expenses are already categorized by property and unit, ready to export.
Notes and history
Internal notes stay internal. Shared notes go to the tenant. Both live on the same timeline as the request.
Try it on your own units
Set up a property, add a tenant and send the first invite in a few minutes.
Get started freeCommon questions
- Can tenants see what a repair cost?
- No. Maintenance expenses are landlord-only.
- Can I charge a repair back to a tenant?
- Only for damage beyond normal wear and tear, and only if the lease allows it. Document the cause with photos first.
- Are maintenance records exportable?
- Yes — requests and their expenses export to CSV or PDF for any date range.
Read more
Other features
- Online Rent Collection
Card and bank payments, autopay, automatic receipts and late tracking.
- Tenant Screening
Credit, background and eviction reports run by the applicant, not by you.
- Lease Management
Templates, e-signature-ready documents, renewals and rent changes in one record.